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New public management in Malaysia: in search of an efficient and effective service delivery

Siti Nabiha Abdul Khalid, (2008) New public management in Malaysia: in search of an efficient and effective service delivery. International Journal of Management Studies, 15 (Bumper Issue). pp. 69-90. ISSN 0127-8983

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Universiti Sains Malaysia, School of Management


The Malaysian public sector has undergone various transformations since the Independence. From its custodial role in the newly independent country, the public sector had changed and taken an active role in the country’s economic development. However, since 1980s onwards, the philosophy and techniques of New Public Management (NPM) have been implemented in Malaysia. This again transformed the public sector from being an engine of economic growth to become a facilitator to the private sector and service provider to the public. In line with NPM’s underlying belief of the superiority of businesslike practices, various contemporary management practices and philosophy were implemented in the Malaysian public sector. The implantation of private sector practices in the public sector was enhanced with the introduction a performance measurement system which utilises the use of key performance indicators in 2005. Thus, the purpose of this paper is to examine and analyse the current improvement programme within the wider public sector reform programmes in Malaysia. The issues and consequences of using key performance indicators in the public sector are discussed. To understand further the reasons and the push for reform, contextual descriptions of the various phases of public sector reform in Malaysia are also discussed in this paper.

Semenjak kemerdekaan negara, sektor awam di Malaysia telah mengalami pelbagai transformasi. Bermula daripada peranan penjagaan dalam negara yang baru merdeka, sektor awam kini telah berubah dan mengambil peranan yang aktif dalam pembangunan ekonomi negara. Sejak 1980-an sehingga
kini falsafah dan teknik-teknik Pengurusan Awam Baru telah dilaksanakan di Malaysia. Hal ini telah mengubah sektor awam daripada peranannya sebagai injin pertumbuhan ekonomi, menjadi fasilitator kepada sektor swasta dan pemberi perkhidmatan kepada pihak awam. Selaras dengan kepercayaaan bahawa amalan perniagaan adalah lebih baik, pelbagai amalan
dan falsafah pengurusan semasa telah dilaksanakan dalam sektor awam di Malaysia. Penerapan amalan sektor swasta dalam sektor awam diteruskan dengan pengenalan sistem pengukuran prestasi yang menggunakan indeks prestasi utama pada tahun 2005. Artikel ini bertujuan untuk menilai dan
menganalisis program penambahbaikkan yang terbaru dalam pembaharuan sektor awam dengan lebih meluas. Isu dan akibat penggunaan indeks prestasi utama dalam sektor awam turut dibincangkan. Untuk memahami tujuan dan dorongan pembaharuan, gambaran berkonteks setiap fasa pembaharuan
sektor awam di Malaysia juga dibincangkan dalam artikel ini.

Item Type:Journal
Additional Information:Formerly known as Jurnal Analisis
Keywords:Public sector;Economic devevelopment; New Public Management; Effective service delivery
Subjects:H Social Sciences, Economics, Sociology
ID Code:10656

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