Electronic Banking in Malaysia: A Note on Evolution of Services and Consumer Reactions
Balachandher Krishnan Guru, and Santha Vaithilingam, and Norhazlin Ismail, and Rajendra Prasad, (2000) Electronic Banking in Malaysia: A Note on Evolution of Services and Consumer Reactions. Journal of Internet Banking and Commerce, 5 (1). Full text not available from this repository. Official URL: http://www.arraydev.com/commerce/JIBC/0001-07.htm AffiliationsMultimedia University, Faculty of Management Multimedia University, Faculty of Management Multimedia University, Faculty of Management BSN Information Technologies & Services Sdn. Bhd AbstractDevelopments in information technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. This in turn has resulted in new delivery channels for banking products and services such as the automated teller machines (ATM’s), telebanking and PC-banking. In this context, the purpose of this study is to examine the evolution of electronic banking in Malaysia, analyze the various electronic delivery channels utilized by local banks and to assess the consumers’ reactions to these delivery channels. Repository Staff Only: item control page
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