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Electronic Banking in Malaysia: A Note on Evolution of Services and Consumer Reactions

Balachandher Krishnan Guru, and Santha Vaithilingam, and Norhazlin Ismail, and Rajendra Prasad, (2000) Electronic Banking in Malaysia: A Note on Evolution of Services and Consumer Reactions. Journal of Internet Banking and Commerce, 5 (1).

Full text not available from this repository.

Official URL: http://www.arraydev.com/commerce/JIBC/0001-07.htm

Affiliations

Multimedia University, Faculty of Management
Multimedia University, Faculty of Management
Multimedia University, Faculty of Management
BSN Information Technologies & Services Sdn. Bhd

Abstract

Developments in information technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. This in turn has resulted in new delivery channels for banking products and services such as the automated teller machines (ATM’s), telebanking and PC-banking. In this context, the purpose of this study is to examine the evolution of electronic banking in Malaysia, analyze the various electronic delivery channels utilized by local banks and to assess the consumers’ reactions to these delivery channels.

Item Type:Journal
Subjects:H Social Sciences
ID Code:1863

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Bank Negara Malaysia (BNM), Annual Reports 1985-1997

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