Author, Subjects, Keywords

Cited Author

 
 
   » By Author or Editor
 » Browse Author by Alphabet
 » By Journal
 » By Subjects
 » By Affiliations
 » By Type
 » By Year
 » By Latest Additions
 
 
   » By Author
 » Top 20 Authors
 » Top 20 Article
 » Top 20 Journal Cited
 » Top 20 Cited
 » Top 20 Author Cited
 » Usage Since Sept 2007


 
 
 

Login | Create Account

Classifying Users and Non-Users of Internet Banking in Northern Malaysia

Ramayah, T., and Fauziah Md. Taib, and Ling, Koay Pei, (2006) Classifying Users and Non-Users of Internet Banking in Northern Malaysia. Journal of Internet Banking and Commerce, 11 (2).

Full text not available from this repository.

Official URL: http://www.arraydev.com/commerce/JIBC/2006-08/Thurasamy.asp.htm

Affiliations

Universiti Sains Malaysia, School of Management
Universiti Sains Malaysia, School of Management
Universiti Sains Malaysia, School of Management

Abstract

Internet banking has become the latest delivery channel for banking services due to the backlash from globalization and liberalization of financial services. Malaysian banks are desperately embracing this new distribution channel to prepare themselves for the competition which is looming in the near future. Using a structured questionnaire data was collected through a convenience sampling from 180 banking customers in the state of Penang, this study revealed that the banks have achieved considerable success as far as awareness is concerned as a vast majority of the respondents reported that they were aware of Internet banking. Although awareness was high, this has not translated into actual use as only 24.4% have had some Internet banking experience. Using the discriminant analysis it was found that Internet banking users had more prior Internet experience, had positive views on ease of use, were more aware of the Internet banking services and benefits and also had less security concerns as compared to the non-users of Internet banking. Implications of these findings are further discussed

Item Type:Journal
Keywords:Internet Banking, classifying, awareness, security concern, survey
Subjects:H Social Sciences
ID Code:1877

A quarter of Malaysians will have Internet access by 2005. (2001, September 18). The Star.

Barwise, P. (1997). “Editorial”, The Journal of Brand Management, Vol. 4, pp. 220-223.

Booz Allen Hamilton (1997). Internet Banking: A Global Study of Potential, Booz , Allen & Hamilton Inc., New York, NY.

Cooper, R.G. (1997). “Examining some myths about new product winners”, in Katz, R. (Ed), The Human Side of Managing Technological Innovation, Oxford, pp. 550-560.

Daniel, E. (1999). “Provision of electronic banking in the UK and Republic of Ireland”, International Journal of Bank Marketing, Vol. 17, No. 2, pp. 72-82.

Easingwood, C. & Storey, C. (1996). “The value of multi-distribution systems in the financial services sector”, Services Industries Journal, Vol. 13, No. 4, pp. 223-241.

Goi, C.L. (2005). “E-banking in Malaysia: Opportunity and Challenges”, Journal of Internet Banking and Commerce, Vol. 10, No. 3, available: http://www.arraydev.com/commerce/JIBC/2006-02/GOI.htm

Greenland, S. (1995). “Network management and the branch distributions channels”, International Journal of Bank Marketing, Vol. 13, No. 4, pp. 12-18.

Guru, B. K., Vaithilingam, S. & Prasad, R. (2001). “Electronic banking in Malaysia: a note on evolution of services and consumer reactions”, Journal of Internet Banking and Commerce, Vol. 5, No.1, [online] available: http://www.arraydev.com/commerce/jibc/0001-07.htm

Hair, J.F.Jr., Anderson, R.E., Tatham, R.L. & Black, W.C. (1998). Multivariate Data Analysis, 5th edition, Prentice-Hall, Englewood Cliffs, New Jersey, NJ.

Howard, J. & Moore, W. (1982). “Changes in consumer behavior over the product life cycle”, in Tushman and Moore (Eds), Readings in the Management of Innovation, Pitman, p. 128.

IDC: Widening Gap in Malaysian Internet Use. (2002, January 22). The Star.

Internetnews.com (2001). “Malaysia’s Home Banking Consumers to Reach 1M”, [online] available: http://www.Internetnews.com/bus-ews/article/0,,6_575351,00.htm

Jayawardhena, C. & Foley, P. (2000). “Changes in the banking sector- the case of internet banking in the UK”, Internet Research: Electronic Networking Applications and Policy, Vol. 10, No. 1, pp.19-30.

Kalakota, R. & Whinston, A. (1997). E-commerce: A Manager’s Guide, Addison Wesley, Reading, MA.

Kimball, R. & Gregor, W. (1995). “How distribution is transforming retail banking: changes leading banks are making”, Journal of Retail Banking Services, Vol. 17, No. 3, pp. 1-9.

Lockett, A. & Littler, D. (1997). “The adoption of direct banking services”, Journal of Marketing Management, Vol. 13, pp. 791-811.

Malaysia Budget (2002). Budget speech 2001/2002, [online] available: http://www.mir.com.my/lb/budget2002/index.htm

Muthiah, W. (2003, January 31). Zeti: Consumers can help banks, The Star.

O’Connell, B. (1996). “Australian banking on the internet – fact or fiction?”, The Australian Banker, December, pp. 212-214.

Pang, J. (1995). Banking and Finance Malaysia, Federal Publications Sdn. Bhd.

Polatoglu, V.N. & Ekin, S. (2001). “An empirical investigation of the Turkish consumers’ acceptance of Internet banking services’, International Journal of Bank Marketing, Vol. 19, No. 4, pp. 156-165.

Sathye, M. (1999). “Adoption of Internet banking by Australian consumers: an empirical investigation”, International Journal of Bank Marketing, Vol. 17, No. 7, pp. 324-334.

Stewart, K. (1999). “Transference as Means of Building Trust in World Wide Web Sites”. Proceedings of the 20th. ICIS, Charlotte, North Carolina.

Suganthi, Balachander and Balachandran (2001). “Internet banking patronage: an empirical investigation of Malaysia”, Journal of Internet Banking and Commerce, Vol. 1, [online] available: http://www.arraydev.com/commerce/jibc/0103_01.htm

Sulaiman, A., Lim, C.H., & Wee, A. (2005). Prospects and Challenges of E-Banking in Malaysia, The Electronic Journal of Information Systems in Developing Countries, September, Vol. 22, Available at: http://new.ejisdc.org/ojs/include/getdoc.php?id=167&article=184&mode=pdf

Tan, M. & Teo, T.S.H. (2000). “Factors influencing the adoption of internet banking”, Journal of the Association for Information Systems, Vol. 1, No. 5, pp. 1-14.

Teo, T.S.H. (2001). “Demographic and motivational variables associated with Internet usage activities”, Internet Research: Electronic Networking Applications and Policy, Vol. 11, No. 2, pp. 125-137.

Thornton, J. & White, L. (2000). “Financial distributions channels: technology versus tradition”, Journal of Professional Services Marketing, Vol. 21, No. 2, pp. 59-73.

Woodruffe, H. (1995). Services Marketing, Pitman Publishing, Great Britain.

Repository Staff Only: item control page
 
 
 
 
 
   
© Copyright 2007 MyAIS Faculty of Computer Science and Information Technology, University of Malaya – All Rights Reserved. Malaysian Abstracting and Indexing System is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.