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Do Foreign Banks Lead in Internet Banking Services?

Yeap, Boon Han, and Cheah, Kooi Guan, (2005) Do Foreign Banks Lead in Internet Banking Services? Journal of Internet Banking and Commerce, 10 (2).

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Official URL: http://www.arraydev.com/commerce/JIBC/2005-08/JIBC_yeap%20&%20cheah.asp

Affiliations

Monash University Malaysia, School of Information Technology
Universiti Sains Malaysia, School of Distance Education

Abstract

Internet banking has been increasingly used as a delivery channel in retail consumer banking. As far as the provision of internet banking services in developing countries is concerned, foreign banks definitely enjoy distinct advantages over domestic banks due to their experiences in other, more advanced financial markets. This paper reports a study that examined the levels of retail internet banking services provided by foreign and domestic commercial banks in Malaysia over a period of two years. The study found that while foreign banks are marginally more sophisticated at information provision level, domestic banks offer a significantly higher level of transactional facilities in both years.

Item Type:Journal
Subjects:H Social Sciences
ID Code:1881

Bank Negara Malaysia (BNM), Annual Reports, various years.

Claessens, S., A. Demirguc-Kunt, & H. Huizinga (2001). How does foreign entry affect domestic banking markets? Journal of Banking & Finance. Vol. 25, pp.891-911.

Clarke, G., R. Cull, M.S.M. Peria, S.M. Sanchez (2003). Foreign bank entry: Experience, implications for developing economies, and agenda for futher research. The World Bank Research Observe. Vol. 18, Iss.1. pp.25-60.

Lensink, R. & N. Hemes (2004). The short term effects of foreign bank entry on domestic bank behaviour: Does economic development matter? Journal of Banking & Finance. Vol. 28 Iss. 3. pp.553.

Lee, H. L. (1992). Regulation of Banks and Other Depository Institutions in Malaysia: A Study in Monetary, Prudential and Other Controls. Singapore: Butterworths.

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