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Perhubungan antara Prinsip-prinsip TQM, Kepuasan Hati Staf, Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar: Satu Kerangka Konseptual

Lim, Kong Teong, and Tang, Swee Mei, (2005) Perhubungan antara Prinsip-prinsip TQM, Kepuasan Hati Staf, Kepuasan Hati Pelajar dan Pencapaian Akademik Pelajar: Satu Kerangka Konseptual. Malaysian Journal of Learnng & Instruction, 2 . ISSN 16758110

Full text not available from this repository.

Official URL: http://www.uum.edu.my/mjli/

Affiliations

Universiti Utara Malaysia
Universiti Utara Malaysia

Abstract

The objective of this article is to explore the interrelationship between principles of Total Quality Management (TQM), staff satisfaction, students' satisfaction and students' academic achievement. Key elements of quality management as practised in education are described briefly, and a conceptual framework is proposed, which clarifies the hypothesized links between the principles of TQM, staff satisfaction (internal customer), students' satisfaction (external customer), and students' academic achievement. The authors conclude that educational organization outcomes in respect to staff satisfaction, students' satisfaction and students' academic achievement are relevant measures of academic quality improvement efforts, and highlighted the role of both internal and external customer.

Objektif artikel ini adalah untuk meneroka saling perhubungan antara prinsip-prinsip Pengurusan Kualiti Menyeluruh (TQM), kepuasan hati staf, kepuasan hati pelajar dan pencapaian akademik pelajar. Elemen-elemen utama bagi pengurusan kualiti dalam konteks pendidikan dihuraikan secara ringkas, dan satu kerangka konseptual diketengahkan untuk menjelaskan saling perhubungan yang dihipotesis antara prinsip-prinsip TQM, kepuasan hati staf (pelanggan dalaman), kepuasan hati pelajar (pelanggan luaran) dan pencapaian akademik pelajar. Penulis merumuskan bahawa prestasi organisasi pendidikan dalam aspek kepuasan hati staf dan pelajar serta pencapaian akademik pelajar merupakan ukuran yang relevan bagi segala usaha penambahbaikan kualiti pendidikan, dan menekankan kepentingan kepuasan hati pelanggan dalaman serta luaran sebagai pengantara dalam perhubungan prinsip-prinsip TQM dengan pencapaian akademik pelajar.

Item Type:Journal
Keywords:Total quality managemeny, Staff satisfaction, student satisfaction
Subjects:L Education
ID Code:6244

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