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Simulation study for improving patient treatment services

Saleh Hashim, and Razman Mat Tahar, and Engku Muhammad Nazri Engku Abu bakar, (2003) Simulation study for improving patient treatment services. Journal of ICT, 2 (2). pp. 87-104. ISSN 1675414X

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Official URL: http://www.jict.uum.edu.my/

Affiliations

Universiti Utara Malaysia. Faculty of Quantitative Sciences
Universiti Utara Malaysia. Faculty of Quantitative Sciences
Universiti Utara Malaysia. Faculty of Quantitative Sciences

Abstract

This paper describes a simulation study conducted on patients’ waiting time and doctors’ utilization at the Department of Medicine (MOPD) Hospital Alor Setar (HAS) with the aim of improving the operational performance of the hospital. It incorporates the use of Arena to help MOPD develop a model for the analyses of different alternatives to enhance the doctors’ utilizations and to improve on the patients’ waiting time. Two different scenarios were considered. The first scenario which was changing patients’ scheduling capacity resulted in the reduction of patients’ waiting time while the second scenario which was increasing patients’ appointment capacity by 10% resulted in the increment of doctors’ utilization but at the same time increased patients’ waiting time. Results of the analyses performed showed that management could reduce patients’ waiting time and increase doctors’ utilizations by changing the scheduling strategy and by redefining the waiting time itself.

Item Type:Journal
Keywords:simulation, hospital, health care, medical.
Subjects:Q Science, Computer Science
ID Code:6669

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