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In pursuit Of Quality - Toward MS !SO 9001:2000: The Experience Of The University of Malaya Library.

George, Sossamma and Pauziaah Mohamad, and Kaur, Kiran, (2002) In pursuit Of Quality - Toward MS !SO 9001:2000: The Experience Of The University of Malaya Library. Kekal Abadi, 21 (2). pp. 1-6. ISSN 01272578

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Affiliations

University of Malaya Library

Abstract

The article reports on the implementation of MS ISO 9001:2000 in the University of Malaya Library and is based on practicle experiences of the University of Malaya Library between the years 2000 and 2002 in relation to the implementation of the Quality Management System in the University of Malaya.

Item Type:Journal
Keywords:Quality management system, performance measures, Compliance auditing.
Subjects:Z Bibliography. Library Science. Information Resources
ID Code:669

1. Prof Dato' Dr. Anuar Zaini. Perutusan tahun baru 2002, 16 Januari 2002. Auditorium Kompleks Perdanasiswa. [Internet http://www.um.edu.my/darimejac/utusan2002.htm.17/12/2002].

2. Johannsen, Carl Gustav. ISO 9000 - a managerial approach. Library Management, 7, 5 (1996), pp.14-24.

3. Laporan prestasi sistem pengurusan kualiti Unit Pengurusan Penjaminan Kualiti (QAMU) Universiti Malaya, bil. 1/2002.

4. Laporan audit dalaman, Bil.1/2002. Universiti Malaya.

5. Laporan audit dalaman susulan Universiti Malaya Ogos - Oktober 2002.

6. Laporan dari Perpustakaan Mesyuarat Wakil Pengurusan Bersama Pengurus Kualiti PTJ (various reports).

7. Prof Dato' Anuar Zaini. Perutusan tahun baru 2003, 7 Januari 2003, Dewan Tunku Canselor.

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