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Eliciting user needs in architecting a collaborative digital library using Zachman approach

Abrizah Abdullah, (2007) Eliciting user needs in architecting a collaborative digital library using Zachman approach. PhD thesis, Faculty of Computer Science & Information Technology, University of Malaya.

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Affiliations

University of Malaya, Faculty of Computer Science & Information Technology, MLIS Programme

Abstract

This study examines the needs of digital library stakeholders and how a collaborative digital library might be designed to meet these needs. The collaborative digital library has been conceived to support secondary school students information needs in conducting school-based history projects. Zachman Framework for Enterprise Architecture is used as the approach to investigate the user requirements and define the digital library organisation, processes, technology and information flows to realise the following two objectives: (a) To conduct a needs assessment by understanding the existing stake holder’s needs, conditions and environment that would ensure the reception of a collaborative digital library for school projects; and (b) To develop a framework and design a prototype for the collaborative digital library for school projects, which enables management, creation, processing, searching and browsing of digital documents and objects. In applying Zachman Framework and to holistically control the study, the case study approach and an urban secondary school in Malaysia was chosen as the case sample. The study adopted multiple data collection techniques which incorporate (a) survey questionnaire involving 397 Secondary 2 and 3 students; (b) focus group interview involving 30 students who were willing to participate in the digital library project; (c) interview with six History subject teachers, teaching the Secondary Year 2 and 3 students; (d) site observations involving a series of visits to the school to observe specific environment of the collaborative digital library implementation; (e) document analysis of students projects and other documents related to the goals and objectives, as well as processes and procedures of implementing school-based projects; (f) user testing and evaluation of the digital library prototype; and (g) literature review of digital library projects. Information obtained from these data gathering techniques helps to populate the requirements of the top three layers (18 cells) in Zachman Framework to ascertain the design details of the digital library’s scope, business and system model. The framework abstracts the characteristics and features of the digital library based on six artifacts, Motivation, Data, People, Process, Place and Time, as well as explains their structures and processes from the perspectives of the planner, owner and designer of the digital library. This study contributes to another dimension of a framework for digital library research and development, the Collaborative Digital Library Framework. It shows how Zachman Framework is used as an analytical tool as a basis for modeling and building digital libraries, and has embedded the requirements in a system’s architectural framework and presents them more systematically. The findings indicate that the teachers and students in this study are ready to collaboratively build the digital library as evidenced by the following: (a) Students digital library readiness score of >60%; (b) Strategic readiness or governance support as indicated by the school’s comprehensive strategic master plan for the integration of ICT-mediated learning in education and training; (c) Technical readiness related to infrastructure requirements for ICT-mediated learning; and (d) Teachers willingness to collaborate. The study also reveals all students see the usefulness of a digital library and the need to create portals for project works, and 64.7% of them are willing to produce and submit their project work to the digital library. Teachers see the value of digital resources and online publishing for their students. Over 75% of the respondents in the user survey considered themselves capable of using the digital library easily. As a testbed system, the collaborative digital library known as CoreDev has demonstrated its capabilities in serving an educational community as has been reflected by the positive feedback on the functional requirements from 44 users. The beta tester demographics (n = 105) indicate that the digital library is reaching its target communities. To date, CoreDev has developed a useful collection of 777 resources consisting of 126 documents, 35 projects, 437 images, 23 audios, 34 videos and 90 hyperlinks. CoreDev is now available at http://coredev.fsktm.um.edu.my.

Item Type:Thesis (PhD)
Additional Information:Abrizah Abdullah. Eliciting user needs in architecting a collaborative digital library using Zachman approach. Ph.D thesis. Faculty of Computer Science and Information Technology, University of Malaya, 2007. viii, 469p
Keywords:Collaborative digital libraries; Digital libraries in education (DLE); Zachman Framework for Enterprise Architecture; User requirement; User elicitation; Information literacy; Project-based learning; Mixed method approach; Historical resources
Subjects:Z Bibliography. Library Science. Information Science
ID Code:9

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