@article{myais669,
          volume = {21},
          number = {2},
           month = {December},
          author = {Sossamma George and   Pauziaah Mohamad and   Kaur, Kiran},
           title = {In pursuit Of Quality - Toward MS !SO 9001:2000: The Experience Of The University of Malaya Library.},
       publisher = {Library, University of Malaya},
            year = {2002},
         journal = {Kekal Abadi},
           pages = {1--6},
        keywords = {Quality management system, performance measures, Compliance auditing.},
             url = {http://myais.fsktm.um.edu.my/669/},
        abstract = {The article reports on the implementation of MS ISO 9001:2000 in the University of Malaya Library and is based on practicle experiences of the University of Malaya Library between the years 2000 and 2002 in relation to the implementation of the Quality Management System in the University of Malaya.}
}